**UPDATE – All refunds back to family are subject to a 6% fee from total amount. Refund credit can be kept on Household Account for use on future Monarch Camps programs without any fees.**
1. Full credit back to Household Account if a cancellation is made 10 full business days* prior to the start of the week registered. If a cancellation is made within 3-10 business days of the week registered, the deposit of $20 per day is lost and the remainder of the balance will be credited back to Household Account. All cancellation requests must be emailed to firstname.lastname@example.org.
DEPOSITS FOR GYMNASTICS CAMP ARE LOST FOR ALL CANCELLATIONS REGARDLESS OF NOTICE. WE HAVE TOO MANY FAMILIES HOLDING SPACES FOR THE SUMMER AND THEN CANCELLING, WHICH IS KEEPING OTHER FAMILIES FROM REGISTERING.
2. If a cancellation happens three business days or fewer prior to the start of the week registered, for any reason, a $25 credit will be applied to Household Account. The $25 credit is ONLY applicable towards future registrations in a Monarch Camps program. Credits must be claimed by calling (818) 304-3016 ext. # 3 prior to the morning of the day missing. Please be advised that this policy applies to absences due to sickness, emergency, or other unforeseen circumstances.
3. There is a $5.00 transfer fee charged for switching** from one camp option to another. (E.g. Soccer camp to Classic Day camp)
*Business days refer to Monday thru Friday. Weekends and holidays do not count as business days.
**Transfers are considered moving the same number of days in a specific week to another camp option in the same week. SWITCHING FROM A FIVE DAY WEEK TO A THREE OR FOUR DAY WEEK IS CONSIDERED A CANCELLATION and will be subject to our cancellation policy. If you wish to cancel a five-day week and register for a three or four day week, you must email email@example.com. If cancellation occurs within 3-10 business days of the week registered, there is a loss of the $20 deposit for each day cancelling. Less than three business days’ notice prior the cancellation date yields a $25 credit applicable exclusively to future Monarch Camps programs.